The SME Package Digital funds 70% of the eligible costs of a digitalisation project of between €3,000 and €25,000 excluding VAT, i.e. a maximum grant of €17,500. The official scope covers three strands: digital marketing, management system and e-invoicing. The scheme targets the provider's services; hardware and licences on their own are in principle not retained.
This guide details the scope published by the Ministry of the Economy, typical projects, indicative budgets, the full administrative process and the mistakes that get an application rejected. Written by a licensed accountant who prepares these applications.
| Criterion | Rule |
|---|---|
| Aid rate | 70% of eligible costs |
| Quote | €3,000 to €25,000 excl. VAT |
| Maximum grant | €17,500 |
| Purpose | Digitalisation of the SME along three official strands: digital marketing, management system, e-invoicing |
| Examples | Website, e-commerce, ERP, CRM, point of sale, sector-specific software, e-invoicing module |
| Pre-analysis | House of Entrepreneurship (Chamber of Commerce) or eHandwierk (Chamber of Skilled Trades) |
| Payment | After completion and the evaluation meeting; the company pre-finances |
| Duration of the process | 4 to 6 months in general, as a rough guide |
| What not to do | Order or pay before the Ministry of the Economy's approval |
The Ministry of the Economy defines three strands. Any project that does not relate to one of the three falls outside the package, whatever its technical quality.
Creating or improving the website, social media campaigns, online visibility. This is the broadest strand and the one most frequently used by shops and service businesses.
Cash register, software specific to your sector, ERP. The strand with the largest budgets, and the one that produces the most measurable return on investment.
ERP system with an e-invoicing module. A strategic strand in Luxembourg: e-invoicing is already mandatory for the public contracts concerned (B2G, via Peppol). For domestic B2B transactions, bill No. 8815, tabled on 30 July 2026 and not yet adopted, provides for mandatory receipt from 1st January 2028 and mandatory issuance phased in over 2028 and 2029. These dates may change during the legislative procedure.
| Type of expense | Treatment | Status |
|---|---|---|
| Consulting and scoping | Needs analysis, specifications, target architecture | To be confirmed |
| Integration and configuration | Implementation by the provider, data migration, testing | To be confirmed |
| Staff training | Skills transfer on the deployed solution | To be confirmed |
| Custom development | Functional adaptations carried out as part of the project | To be confirmed |
| IT hardware | Servers, workstations, terminals, peripherals | Not retained |
| Licences and subscriptions on their own | Purchase of licences or SaaS subscription without any service | Not retained |
| VAT | The scheme's amounts are stated excluding VAT | Not retained |
| Expenses incurred before approval | Order or payment made before the ministerial notification | Not retained |
Key. Listed in the fact sheet: item corresponding to an element cited in the official fact sheet. To be confirmed: potentially eligible, to be validated during the pre-analysis. Not retained: in principle excluded under the applicable conditions and according to our reading. The official fact sheet does not publish an exhaustive grid of expenses: this table is the firm's reading, not an administrative decision.
We review the provider's quote before the pre-analysis and flag each line whose eligibility will need to be confirmed. This avoids unpleasant surprises at payment.
Free · no commitment · reply within 48 hSource: official fact sheet SME Packages – Digital, guichet.public.lu. The fact sheet does not publish an exhaustive grid of expenses: the treatment of the items above is the reading of Financial Services Luxembourg SARL-S, to be confirmed in the pre-analysis. Verified on 10 August 2026, content revised on 16 October 2026.
On Luxembourg SME files, Digital services most often fall between €12,000 and €22,000 excl. VAT, i.e. €8,400 to €15,400 of grant. A quote below €3,000 excl. VAT falls outside the scheme's range. A need above €25,000 excl. VAT does not automatically benefit from €17,500: its scope must first be qualified in the pre-analysis.
Quotes, invoicing, stock, purchasing, CRM and accounting in a single tool. Migration of existing data, configuration of workflows and user training. Guide to the Odoo grant (in French).
Professional website or e-commerce, local search structure, connection to the management system, readiness for e-invoicing. Guide to the website grant (in French).
E-invoicing module in the ERP, Peppol connection, paperless purchase and sales cycle, compliant archiving.
Centralised contacts, pipeline tracking, quotes and structured follow-ups. Moving away from the shared Excel file and from histories kept in individual mailboxes.
A tool specific to the sector: construction site management, service scheduling, patient records, rental management, production monitoring.
Acquisition strategy, content, social media campaigns, measurement of results. The deliverable must be a service, not a media budget.
| Service excl. VAT | Grant at 70% | Actual net cost |
|---|---|---|
| €3,000 (scheme floor) | €2,100 | €900 |
| €10,000 | €7,000 | €3,000 |
| €15,000 | €10,500 | €4,500 |
| €20,000 | €14,000 | €6,000 |
| €25,000 (scheme ceiling) | €17,500 | €7,500 |
The official process has six steps. The tipping point lies between step 4 and step 5: nothing must be ordered or paid before the notification of approval.
Meeting with the House of Entrepreneurship of the Chamber of Commerce, or with the eHandwierk service of the Chamber of Skilled Trades for craft businesses. It must take place before the application is submitted.
Mandatory official stepYou select the provider and draw up the quote. No official list of approved providers is published: the choice is yours, and the quality of the quote determines which expenses can be retained.
Quote of €3,000 to €25,000 excl. VATThe advisers of the House of Entrepreneurship and of the eHandwierk service support the preparation of the application, which is submitted following the procedure described on guichet.public.lu. Our preparation checklist (not issued by the Ministry) brings together the business permit, the RCS extract, evidence of SME status, the pre-analysis elements, the detailed quote, the project description and the de minimis declaration.
Application prepared with the chamber's adviserThe Ministry of the Economy analyses the application and decides. Indicative timeframe observed on our files: three to six weeks when the file is complete, longer when a document is missing and triggers a back-and-forth.
Deployment, data migration, configuration and training. Invoices must match the approved quote, line by line. A difference in scope between the quote and the invoice blocks the payment.
Quote and invoice consistencyAn evaluation meeting closes the project, then the 70% grant is paid on presentation of proof of completion and payment. Payment takes place after the provider has been paid, which requires a cash advance.
Payment of the 70%Sources: SME Packages – Digital fact sheet and SME Packages scheme page, guichet.public.lu. The timeframe ranges are estimates based on the files handled by the firm and are not guaranteed by the administration.
None of these mistakes concerns the company's eligibility. All of them concern how the application is put together, and all of them can be avoided before submission. Reasons common to the five packages and avenues of appeal: refusal of an SME Package (in French).
The same need can fall under three different packages depending on how the deliverable is framed. Attaching it to the wrong package is a reason for rejection, and it can be corrected before the pre-analysis.
| Your need | Digital package | AI package | Service package |
|---|---|---|---|
| Better customer follow-up | Deploying a CRM | Scoring and automated reminders | Redesign of the customer journey and relationship |
| Processing invoices faster | Invoicing module in the ERP | Automatic invoice reading | Out of scope |
| Responding to requests faster | Form and ticketing tool | Conversational agent | Service standards and training |
| Selling online | E-commerce shop | Recommendation and personalisation | Consistency of offer and pricing |
We qualify the project, attach it to the right scheme and check your remaining de minimis allowance before any submission. Written reply within 48 hours.
Free · no commitmentWhat about the accounting side? Accounting and tax treatment of the grant, pre-financing the project, tracking your de minimis ceiling: the firm behind this guide covers the accounting angle of the SME Packages.
This guide is an independent private document. It does not originate from the Luxembourg administration. The links below allow you to check each statement at the source.
We check your SME status, your business permit, your remaining de minimis allowance and whether the project is attached to the right package. You leave with a written answer, whether or not we work together.
Or directly: +352 661 198 544 · Data processed by Financial Services Luxembourg SARL-S to answer your request, via our e-mail service providers (Resend, or failing that FormSubmit), never resold. Privacy policy (in French).